Since the beginning, our top priority has always been the comfort and wellbeing of our customers and employees. To that end we remain committed to the premium standards we have set for ourselves and are doing everything we can to ensure your safety and that your future holidays on Santorini island will not be affected.
While many hotels in Santorini couldn’t operate in 2020, we were able to open our doors to visitors from all over the world. The experience we gained working that year proved invaluable in instilling a readiness to provide a meaningful and most of all safe vacation to our guests.
Our rigorous cleaning and disinfecting protocols, the use of technologies like magnetic keycard locks and contactless check-in as well as the implementation of à la carte breakfast instead of a buffet have facilitated a measurable increase in the sense of safety and luxury our hotel provides.
Furthermore, our superb location and minimal design inspire feelings of coziness and well-being. Our open-air spaces, private individual entrances to each room and the option of having private transfers with our plexiglass equipped shuttle form the perfect environment of privacy from which our guest can explore the local communities and culture of Santorini. Additionally, the smaller size of our boutique hotel ensures that public spaces are never crowed and provides a sense of safety and community.
Given the extraordinary situation created by Covid-19, Kallos Imar has devised an operational transformation strategy based on the following premises:
- Safety for employees and guests
- Hand sanitizer available to guests & staff
- Regular temperature checks for staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Mandatory face masks for staff
- Doctors available 24/7
- Protective screens in reception and in the buffet services
- Optimization of all operational processes
- 24-hour minimum vacancy between guests
- Access to all hotel rooms from External places with private entry
- Reduced contact in interactions between customers and employees
- Floors marked for social distancing
- Contactless check-in and check-out
- Advanced room safety measures
- Individually wrapped toiletries
- Cleaning on request
- Linens disinfected between guests
- Sanitized key cards, TV and A/C remote controls between guests
Based on these principles, new cleaning, hygiene and social distancing measures have been developed.
NEW EXTRA CLEANING AND HYGIENE MEASURES
-Cleaning on request.
Cleaning will always be done when the customer is out of the room.
-Elimination of paper
All paper and stationery in the room will be eliminated.
-Dispensers and prevention kit.
Hydroalcoholic solution dispensers for hand cleaning will be placed in public areas.
NEW PERSONAL SPACE: SOCIAL DISTANCING
Before customers arrive, they will be contacted and told about all the measures being taken and what their stay will be like. This information will be available and updated on our site.
-New signage system – Capacity reduction.
A new signage system to inform customers and indicate how spaces will be used and the need for social distancing. We reduce capacity in restaurants, swimming pools and manage bookings to guarantee social distancing and personal space.
Last year we took the opportunity to change our breakfast service to an à la carte breakfast. This means that our guests can safely enjoy their breakfast by ordering from a specialized menu and having their order served at their table by our trained staff.
Health First certification will certify the hygiene, disinfection and quality standards in all operational processes.
For any of your needs feel free to contact us by email or WhatsApp so that our staff may best accommodate any questions regarding services, the island or any of the activities available during your vacation.
Digital concierge through WhatsApp for individual and group customer service: Mobile Phone & WhatsApp +30 6970 423826.
The Kallos Imar Team